FAQs

• How do I search for a TV part?

We always recommend searching by TV part number means model number printed on the part itself not by the TV model number.

What if the part I want is out of stock?

You can set a "Product Alert” in your "Account Dashboard" and we will email you when the part is back in-stock

What if I'm not sure which part I need?

While we're not offering tech support at the moment, there are a few easy ways for you to get on track to fixing your TV...don't hesitate to contact your local TV repair shop! They're always knowledgeable and ready to help.When you figure out which TV part(s) you need, please reach out to us again and we'd be happy to help you track them down. Thanks for your understanding and we look forward to hearing from you again soon!

• What if I forgot my password?

Please email us and we'll help you reset your password.

When will you ship my order and when will I receive it?

If you place an order before 3:15 pm CST (Monday - Friday), we will ship your order that day! All purchases made after 3:15 pm CST will ship the next business day. Unless you upgrade your shipping method, any order in the US will arrive at your doorstep in 1-5 business days. Please note that the shipping carriers and methods we use only deliver Monday - Friday.

• Can I cancel my order after it's placed?

Unfortunately, our system doesn't allow that. You will need to contact our Returns Department once you receive your order to start the return and refund process. Your refund/credit may be subject to a Restocking Fee.

When will I receive tracking information for my order?

As soon as your order is inspected, packed and ready to ship, we will email you your tracking information. Please contact us immediately if you don't receive this information within one business day.

Can you ship internationally?

Yes, we can ship our products to just about every country on this great, green Earth. We cannot ship to P.O. boxes at this time.

• What forms of payment do you accept?

We accept American Express, Visa, MasterCard, Discover, PayPal, and credit card "gift certificates."• Is it safe to use my credit card or debit card on your site?

Yes. We use Secure Sockets Layer (SSL) technology to ensure the privacy and security of your information. We're also a verified Authorize.Net merchant. We might be jokesters at times, but the security of your information is no joking matter.

• What do you do with my payment information?

We value the security of your payment information, so we never keep it on file (it's stored through a secure third-party payment gateway if you save it). For billing and management, you will be able to view the type of credit card used and the last four digits of the card. We, zatronics.com, cannot access your payment information at any time.

What kind of inventory do you have?

The majority of our inventory is TV replacement parts, but we also carry refurbished TVs, universal TV stands, TV remotes, and various other electronics accessories. You can search our entire inventory by product type or keyword, such as "LCD" or "backlight inverter" or "Sony.” If you're looking for a replacement TV part, we suggest starting your search by its part number.

Where do you get your parts?

The majority of our parts are reclaimed from new TVs damaged during freight shipping. We also source and manufacture certain TV parts to meet demand.

Are your parts new or used?

Neither? Our parts are "reclaimed" or "harvested." Technically, we can't say they're "new" because they don't have an OEM number and we didn't purchase them from the manufacturer. But, they're not "used" because we reclaimed them from new TVs damaged during shipping. We do, however, source various "new" TV parts direct from manufacturers.

Do you inspect your parts?

From reclaiming to shipping, all of our parts go through a three-point inspection. Our defective part return rate is around 3% (not too shabby for our industry) and dropping.

 

Zatronics LLC


4663 Beau Point Ct

 Snellville, GA 30039, USA

770 323 2427

zatronics@gmail.com