Returns Policy


1. We will take back any new/unused product over $25 (final cost of item, shipping/tax not included). Any items that can't be returned will have a "No Returns" icon on its product page.

 2. You have 30 days after your order date to obtain an RMA Number for a new/unused product. We won't be able to process your return without a valid RMA Number.

 3. On a new/unused product return, you will have to pay the return shipping ($7.95). We also can't refund your order's initial/outbound shipping cost.

 4. We must receive your return within 30 days of you receiving your RMA Number. If not, you will be charged the cost of any replacement items sent, the RMA will be closed, and we won't be able to process your refund.

 5. If you are a general customer, PayPal customer, or checked out as a guest, you will be charged a 20% restocking fee on a new/unused return (max fee of $25).

Refurbished and Used electronics

We allow good/unused electronics returns within 30 days of your order date and defective TV returns within 30 days of your order date. A defective TV does not function properly: the volume doesn't work, the set doesn't turn on, the screen has lines or defects, etc.

 International Returns

All international return shipping costs will be initially paid by the customer. A return shipping receipt will be required for all return shipping refunds. Once the return is received and verified by our Returns Department, return shipping costs for "Defective" and "Wrong Part Sent" claims are eligible for a refund. Those refunds will be paid out in zatronics Store Credit. A return shipping receipt will be required for all return shipping refunds.

 Expired Credit Cards / Store Credit

If your credit card expires before the date of your refund, we will give you zatronics Store Credit that matches the full amount of your refund. Store Credit cannot be redeemed for cash or check.

Wrong Parts Returned

All of our zatronics parts are marked with a unique identifier. If you receive an RMA Number and then return the incorrect part to us, we will contact you via the phone/email tied to your zatronics order to facilitate the return of our parts. If we can't reach you within two weeks of receiving the incorrect part, we will be unable to refund you for the return, charge you for any replacement parts (if applicable), and recycle the parts you returned to us. Please contact us with any questions.

 

Our Returns Department must receive your return within 30 days after you received your RMA Number. If we do not receive your return within 30 days of your RMA Number, your payment information on file will be charged the cost of your replacement product, the RMA will be closed, and you will be the happy owner of that part/order.For security and tracking purposes, all of our parts are marked with our zatronics identifier and/or serialized labels, so your Warranty Claim will be visually inspected for those identifying markings. If a marking is not present on the TV part(s), the claim will be denied and you will be notified by phone or email. Please do not tamper with or alter your zatronics parts and its labels.If your Warranty Claim is accepted, we will send you a replacement part(s). If we do not have a compatible, replacement part in-stock, we will refund you full via the payment method you used to place the order.

 

Zatronics LLC

4663 Beau Point Ct

 Snellville, GA 30039, USA

770 323 2427

zatronics@gmail.com